SHIPPING POLICY
WELCOME TO THE SQUAD
We are collectors too, so we understand how important it is for your order to arrive safely, securely, and exactly as expected. Every order is packed with care, protected for its journey, and supported by a real member of our team if something goes wrong.
SHIPPING RATES
CANADA
• Flat-rate tracked shipping: $10 CAD
• FREE tracked shipping on orders of $250 CAD or more
UNITED STATES
• Flat-rate tracked shipping: $20 CAD
• FREE tracked shipping on orders of $250 CAD or more—approximately $180 USD, depending on the current exchange rate
Free-shipping minimums are calculated after discounts and before taxes. Our store operates in Canadian dollars. Shopify converts prices for customers shopping in U.S. dollars, so the exact USD amount displayed at checkout may vary with current exchange rates.
Rates for destinations outside Canada and the United States are calculated and displayed at checkout.
PROCESSING & DELIVERY
Most in-stock orders are packed and handed to the shipping carrier within 1–3 business days.
Weekends, holidays, major product launches, and large sale events may add a little extra processing time. Pre-orders ship according to the release information shown on the product page.
Delivery estimates begin after the carrier receives the package. Carrier and customs delays are outside our direct control, but we will always help you investigate a delayed shipment.
Once your order ships, you will receive a tracking email. Please follow your tracking information so you know when your cards are expected to arrive.
OUR SHARED SHIPPING PROMISE
WHAT WE PROMISE:
• We will confirm the items in your order and pack them securely
• We will use tracked shipping and provide your tracking information
• If we make a mistake, send the wrong item, or your order is damaged during shipping, we will work quickly to make it right
• If a carrier loses or delays your package, we will help open and follow the claim instead of leaving you to handle it alone
WHAT WE ASK FROM YOU:
• Double-check your name, shipping address, unit number, and postal or ZIP code before completing checkout
• Follow your tracking and arrange for someone to receive high-value packages whenever possible
• Contact us promptly if the tracking looks unusual or the package is marked delivered but cannot be found
• Keep the shipping box, packaging, and label if an order arrives damaged because the carrier may require them for a claim
This is how we share responsibility fairly: we protect and support your order throughout its journey, while you help us with accurate delivery information, secure receipt, and quick communication.
LOST, DELAYED OR MISSING PACKAGES
If tracking has stopped updating or your package appears delayed, please contact us through our Contact Us page or reply to your order-confirmation email. We will review the tracking and help start a carrier investigation when necessary.
If tracking says DELIVERED but you cannot find the package, please:
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Check around the delivery location, mailbox, building office, and with anyone else at the address
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Check with nearby neighbours in case the carrier delivered it to the wrong door
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Contact us within 48 hours so we can help investigate while the delivery information is still recent
A delivered scan does not mean we will dismiss your concern. Refunds or replacements for packages marked delivered but reported missing are reviewed individually using the carrier’s investigation and all available information.
Confirmed carrier losses will be handled with a replacement or refund, subject to product availability and applicable law.
DAMAGED, INCOMPLETE OR INCORRECT ORDERS
Please contact us within 72 hours of delivery if your order arrives damaged, incomplete, or incorrect.
Include your order number and clear photographs of:
• The shipping box or mailer
• The shipping label
• The internal packaging
• The affected item or items
An unboxing video can be helpful for complicated claims, but it is not required.
If the problem was caused by our shop or occurred during shipping, we will cover the approved return or replacement shipping cost.
ADDRESS CHANGES
Contact us as quickly as possible if you entered an incorrect shipping address. We can update an address only before the order has been processed or shipped.
Customers are responsible for making sure the delivery information entered at checkout is complete and accurate.
RETURNED PACKAGES
If a package is returned because the address entered at checkout was incomplete or incorrect, or because delivery was refused or the package was not collected, the customer is responsible for the new shipping charge.
If the package was returned because of a mistake made by our shop, we will cover the new shipping cost.
U.S. CUSTOMS, DUTIES & IMPORT FEES
U.S. orders ship from Canada. Import duties, tariffs, taxes, brokerage charges, or other border fees are the customer’s responsibility unless checkout clearly states that these charges were collected in advance.
These charges are determined by governments and shipping carriers and are not included in our shipping fee.
HIGH-VALUE ORDERS
For everyone’s protection, we may add signature confirmation or additional shipping insurance to high-value orders at no additional charge.
Please make sure the delivery address is secure and that someone is available to receive the package when a signature is required.
ORDER CHANGES OR CANCELLATIONS
Need to change or cancel an order? Contact us as soon as possible. We will do our best to help, but an order cannot be changed or cancelled after it has been packed, processed, or handed to the shipping carrier.
QUESTIONS OR SHIPPING HELP
Use our Contact Us page or reply to your order-confirmation email. Please include your full name, order number, and a brief explanation of the issue.
We are a collector-built shop, and fair communication matters to us. If something goes wrong, reach out—we will listen, investigate honestly, and work toward a fair solution.
